IT Services Details And Pricing

 

 

Initial Intake Phone Consultation

This is used by me as a tech to understand the issue you are experiencing and gauge whether I would be able to troubleshoot and resolve the issue. This is required for all my services in order for me to provide the best tech support possible. If I don’t feel that I can competently solve your issue, I will try my best to refer you to an IT business whom personally I trust will be able to.

​

Free

30 Minutes Maximum*

​

1-on-1 Remote Technical Support Service (Software)

This service includes general tech support where I provide remote phone / Skype 1-on-1 technical troubleshooting for Windows and Mac operating system (OS) and software (eg. Microsoft Office) issues.

 

Hourly Rate:

$20.00 USD

 

1-on-1 Onsite Technical Support Service (Software)

This service includes general tech support where I provide on-site (at your home or office) 1-on-1 technical troubleshooting for Windows and Mac operating system (OS) and software (eg. Microsoft Office) issues.

 

Hourly Rate:

$30.00 USD

 

1-On-1 IT Computer / Technical Lessons

The second service is IT Computer / Technical Lessons. This is where I will spent time teaching in detail a specific topic or technical skill of your choosing. I walk clients through how-to’s on a variety of topics at their own pace. This is similar to Apple’s One-to-One service. Feel free to take notes if you want! This service pairs well with my User Guide writing service where I write down detailed notes for you, including pictures of where/what to click!

​

Hourly Rate:
$40.00 USD

 

Hardware Consulting & Installation Service

This service provides tech support for the hardware components inside of Windows & Mac desktop computers. I install PC parts, anything from memory sticks (RAM) to network cards to whole PC builds (motherboards, cables, graphics cards, etc). If you don’t know what part you require, I can advice on purchasing decisions made online (Amazon / Newegg) or in-store Frys / Best Buy. Parts MUST be purchased by customers (no exceptions) due to liability issues. 

​

Additionally, I can consult and set-up repairs for you through 3rd-party companies for Windows & Mac laptop repairs if parts cannot be purchased by clients. For example, if your Windows laptop is a Dell branded machine I can take care of the phone calls and call-center hassle to get a part dispatched and mailed to your home or business address for installation by either me or the Dell technician. 

​

Hourly Rate:
$50.00 USD

 

User Guide Writing Service

User Guide Writing Service
This third and final service goes well with the 1-on-1 Computer / Technical Lessons. A "User Guide" by my definition is a set of detailed instructions that include visuals (pictures) which instruct the user how to complete a technical or mechanical task in an easy to understand manner. 

​

A-La-Carte User Guides
• 1 Topic Per Guide
• Detailed (between 3-10 pages*), easy-to-follow instructions on a task of your choosing. 
• Includes annotated screenshots (pictures of your computer screen) with boxes and arrows describing where to click and what to type.
• Includes PDF copy sent to your preferred email address

 

*Page count may be higher depending on size of images and formatting of document.

​

Flat Fee:
$30.00 USD Per Written Guide

 

​